FAQ
Frequently Asked Questions
Are your items solid gold?
Yes. Every piece we sell is made of solid gold, ranging from 9k to 24k, with most pieces being 18k gold.
Are the gemstones natural?
All stones are natural, unless specifically stated otherwise in the product description.
Are your designer pieces authentic?
Absolutely. All designer items in our shop are guaranteed authentic.
Do you accept returns?
Due to the vintage and pre-loved nature of our pieces, we are unable to accept returns. Please review all product details and photos carefully before purchasing, and feel free to reach out with any questions beforehand.
Do you offer resizing?
Yes. Resizing is available on many of our pieces. Please contact us for a personalized quote. The typical turnaround time is about 2-3 weeks before your item is ready to be shipped.
Can I request more information about a piece?
Of course! We’re happy to provide additional photos, videos, or details about any item. Just reach out through our Contact page and we’ll get back to you promptly.
Shipping & Processing
How long will it take to process my order?
Processing time is typically 1–4 business days. For items that require resizing, please allow about 2-3 weeks before shipping.
How do you ship orders?
- Canada & USA: All orders include tracked shipping. Shipping upgrades are available at checkout. Duties for US customers are taken care of by us for you so there are no additional fees when you receive your item.
- International: We ship worldwide starting at 25 CAD. Final rates are calculated at checkout.
Jewelry Care
How should I care for my vintage jewelry?
- Everyday wear: Solid gold is durable and made to last, but vintage pieces should still be handled with care. Remove jewelry before heavy activity, swimming, or applying lotions/chemicals.
- Cleaning: Gently clean your jewelry with warm water, mild soap, and a soft brush. Avoid harsh chemicals or abrasive cloths.
- Storage: Store pieces separately in soft pouches or jewelry boxes to prevent scratches.
- Stones: Natural gemstones can be delicate. Avoid exposing them to extreme temperatures, ultrasonic cleaners, or strong cleaning solutions.
With proper care, your vintage jewelry will continue to shine for years to come.